Customer Service Feedback

We welcome your feedback. Please fill out this form to let us know if we met your customer service needs effectively and in an accessible manner.
Please note: Alternate ways to provide feedback are listed at the bottom of the page.


, including the following:

  • Date and time of your visit or interaction
  • Service, location, web page/site, department or division with which you dealt
  • Purpose of your visit
  • Level of satisfaction with the customer service you received
  • Whether the customer service you received was provided in an accessible manner
  • Requests for communication support or material in an alternate format
  • Suggestions to improve our services/additional comments

Contact information

If you would like someone from the town to follow up with you, please provide your contact information:

 Format:A9A 9A9  



You can also provide feedback to ServiceOakville at:



Bell Relay:



In person / mail:
Town of Oakville

Accessibilty Coordinator


1225 Trafalgar Road

Oakville, Ontario L6H 0H3

Personal information collected on this form is collected under the authority of The Municipal Act for the purpose of improving accessible customer service. Questions about the collection should be addressed to the Human Resources Consultant, Human Resources department at 1225 Trafalgar Road, Oakville, Ontario L6H 0H3 or by phone at 905-845-6601.